The following is our policy on despatch:
- All orders will endeavoured to be despatched within 5 working days of receipt of order, however this can vary and a more accurate estimate of delivery is given at checkout.
- All products sold by us are specially made to order, so ALL delivery times quoted are estimated and should be used as a guide only, they are NOT guaranteed. Should you require an order to be delivered by a specific date or sooner than the estimated date given, please contact us BEFORE placing your order so we can confirm if it is possible to fast track delivery. If your order contains items with different estimated dates, then we reserve the right ship when your whole order is ready.
- If there is a problem with your order preventing us from dispatching, we will normally contact you before the item is due to be delivered.
The following is our policy on deliveries:
- Deliveries can take up to 5 working days.
- All deliveries are sent via a secure courier service or a Royal Mail.
- Please ensure that someone is available at your delivery address to accept the goods, as a signature is normally required.
- All our deliveries are carefully packaged to ensure that your order arrives safely but sometimes our couriers do make mistakes. If you are unable to check your package in front of the delivery driver, please ensure that you sign for the goods as 'UNCHECKED' in the event of having to raise an insurance claim. All damages to goods must be notified to us within 1 working day from receipt or we will be unable to accept liability.
Please check delivery prices at time of ordering. These will be detailed at checkout.